DockSide Radio is here to help you in the unlikely event your modem or
SSB radio should happen to fail. Icom Radios and Pactor Modems are
covered by manufacturers’ warranties, the terms of which are spelled out
in the manufacturers warranty statement that accompanied your product.
If your Icom SSB or SCS Pactor Modem should fail, do not return your
product to DockSide Radio unless DockSide Radio specifically asks
in writing for you to do so. Contact DockSide Radio by telephone
(941.661.4498), or e-mail (firstname.lastname@example.org)
before you contact the manufacturer . DockSide Radio will help you
verify if the product itself has failed, or if there are other causes
and remedies for the difficulty. If it’s determined that the modem or
SSB has indeed failed, DockSide Radio will work with you and the
manufacturer to help ensure that the problem is resolved in a timely and
There are no other express warranties or
conditions respecting the equipment other than those specified in the
manufacturers warranty. Implied warranties, if any, are
limited to the duration of the express warranty provided herein. Some
states do not allow limitations on how long an implied warranty lasts, so
the foregoing limitation may not apply to you.
LIMITATION OF LIABILITY:
In no event shall DockSide Radio or any of its
subsidiaries or affiliates be liable for any indirect, special,
incidental or consequential damages including but not limited to loss of
use, loss of data, loss of business, or profits. Some
localities do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you.
Your satisfaction is most important to us. We want you to be a satisfied
customer, and we need your help to maintain our competitive
prices and on-hand inventory.
Fourteen(14) Calendar-Day Return Policy:
Subject to the conditions cited below, if within
fourteen(14) calendar days of receiving your shipment you are
not entirely satisfied, you may return your item(s) for a refund of
the invoiced amount less shipping charges and a 15% restocking fee* to
cover testing, handling, and repackaging the returned product.
Returned product must be in resalable
condition. Resalable condition means that in addition to the
product(s) themselves, the original product carton, all packaging
materials, slip-sheets, warranty statements, manuals, software, and
any other ancillary items included with the original product must be
returned in like-new condition.
How to Return an Item:
Request a Return Merchandise Authorization
(RMA) Number by calling DockSide Radio at 941.661.4498. Any
shipment returned without an RMA may be refused.
product in the original product carton with all original
packaging, enclosures, parts, and accessories.
repacked product inside an outside box suitable for shipping (double
the RMA number clearly and conspicuously on the outside of the
- Ship it
to us pre-paid (we do not accept collect shipments), via UPS , Federal Express,
or USPS Priority mail, with the appropriate insurance. Please note:
Shipping costs are non-refundable