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ARCHIVED PACTOR FIRMWARE INFORMATION
This DockSide Radio page is maintained for historical and technical reference. Firmware versions, update procedures, software compatibility, and download locations may have changed since these instructions were written.
For current PACTOR modem setup, firmware, and support information:
SeaTech PACTOR Modem Knowledge Base

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PACTOR modems were designed so that their internal firmware could be updated as software environments, operating systems, and communications features evolved. The procedure below documents the firmware-update method historically used with Airmail and several generations of SCS PACTOR modems.

Legacy procedure: The following instructions describe an older Airmail-based firmware update workflow. Menu names, software locations, supported modem models, and firmware files may differ today. Consult the SeaTech PACTOR Modem Knowledge Base above before performing a firmware update.

  1. From the modem models listed below left-click on the link that matches your modem model.
  2. Click on save when you see the screen that asks if you want to run, save, or cancel.
  3. save the .zip or .exe file on your computer. Remember where you save the .zip or .exe file you just downloaded.
  4. unzip or execute the .zip / .exe file.
  5. Cut or copy the unzipped firmware file.
  6. Browse to the Airmail program folder on your computer (Hint: Normally the Airmail program is installed in the Program Files folded located on your "C" drive).
  7.  paste  the unzipped firmware file into the Airmail program folder.
  8. With the modem connected to your computer, turn on the modem and start the Airmail program.
  9. When in Airmail's Message Index Screen on the toolbar click on tools >  update ptc-ii firmware Airmail will read the firmware version currently installed in your modem and then search the Airmail program folder for a newer version.
  10.  If Airmail finds a newer firmware version in the Airmail folder, the start update button will become active (not grayed out).
  11. Click on the start update button, and the rest is automatic. Leave the modem and computer alone for a few minutes while Airmail uploads the new firmware into your modem, verifies the upload, and then writes the updated firmware into the modems memory. The whole process may take a minute or two, so be sure not to disturb the computer or turn off the modem until normal modem behavior has returned.
Current PACTOR Firmware and Support
The firmware files formerly hosted on DockSide Radio are no longer maintained as current downloads.

For current firmware information, modem setup instructions, troubleshooting, and related documentation, visit:

SeaTech Systems PACTOR Modem Knowledge Base

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